Set your Organisation apart from the competition - Give Exceptional Customer Service!

                                                                        

The Exceptional Customer Service Training course will teach you how to 'Go the Extra Mile' for your Customers, handle issues Assertively and exceed the customers expectations when communicating by Telephone and face to face.

Who should attend                                                                                    
                                                                        

» Staff looking to give Exceptional customer service when communicating

   with internal and external customers by Telephone and Face to Face.

                                                                       

Course topics

                                                                   

» Assertiveness skills

» Establish individual customers needs

» Make an excellent first impression - Use body language and voice effectively

» Techniques to consistently give your customers exceptional customer service

» Value every customer - Learn the consequences of poor customer Service

» Enhance your confidence when communicating with customers

» The importance of customer perception and customer relationships

» Setting objectives, leading and achieving the most from every call

» Responsibility, Information and the direction of issues

» Improve your listening & questioning skills

» Building rapport and 'mirroring' your customers

» Techniques to show empathy and sympathy where necessary

» Positive / Negative words, language and statements

» Give reassurance, support and advice to people where necessary

» Communicate with a variety of people

» Be a team player and work co-operatively towards shared objectives

» Techniques to handle anger, complaints and issues

» Saying "No" to your customers and providing them with alternatives

Role play's, Group Discussions and Group Activities are used to maximise        participation from every person.

Customer Service Training

Ideal for training groups of staff

                                                                       

• Flexible and cost effective Training.

• Design a bespoke customer service program to meet the needs of your staff.

• Training can be held at your premises or a venue of your choice.

• Consultancy and needs analysis available.

 

Ideal for individual bookings or small groups (2/3 people)   

                                                                       

• Customer service training courses in London, Birmingham and Manchester.

• Course Length: 1 day (9.30am - 4.30pm) 

• Course Price: £295+vat    

• Training Manual & 'Certificate of Attendance' provided.

• Average of 5 delegates per course - This ensures individual needs are met

  and plenty of personal coaching is given.

London                                                    Birmingham

• September 9th	Fully Booked	• September 16th	Fully Booked
• September 15th	Fully Booked	• September 17th	Places available
• September 24th	Places available	• October 15th	Places available
• October 8th	Places available	• November 18th	Places available
• October 22nd	Places available	• December 16th	Places available
• November 12th	Places available
• November 26th	Places available	Manchester
• December 9th	Places available	• September 11th	Places available
		• October 15th	Fully Booked
		• October 30th	Places available
		• December 3rd	Places available

   

   

Please contact us to discuss your brief or to make a booking:

• Tel: 0208 445 9625

• Email: info@be-training.co.uk 

• Complete a brief enquiry form and we will call you back. 

 

Customer Service Training