Taking Advantage of Sales Opportunities Training

Every conversation with a new or existing customer is an opportunity to sell additional products & services your organisation offers.

Be more proactive when speaking to your customers: Generate more business using 'Up selling' & 'cross selling' techniques, learn how to spot 'buying signals' and use effective 'closing' techniques.

Who should attend

» Staff looking to increase their awareness of sales opportunities and implement

the necessary techniques to generate more sales

Learning outcome

» Understand the sales process & why people buy
» Value the importance of every customer to your organisation
» Be proactive - Increase the spend of new & existing customers
» Understand customer loyalty & use this to generate more business
» Use follow-up calls as an opportunity to sell additional Products/Services
» Build Rapport with clients & gain their trust
» Improve your questioning & listening skills to establish the needs of your

customers
» Learn Assertiveness skills & techniques
» Handle complaining customers professionally & keep their custom
» Get the most from your customers by setting objectives
» Understand what buying signals are & learn how to spot them
» 'Up sell' and 'Cross sell' the range of Products/Services provided
» Handle objections with enthusiasm and learn techniques to overcome them.
» Choose a range of effective closing techniques

Role play's, Group Discussions and Group Activities are used to maximise participation from every person.