Taking Advantage of Sales Opportunities Training
Every conversation with a new or existing customer is an opportunity to sell additional products & services your organisation offers.
Be more proactive when speaking to your customers: Generate more business using 'Up selling' & 'cross selling' techniques, learn how to spot 'buying signals' and use effective 'closing' techniques.
Who should attend
» Staff looking to increase their awareness of sales opportunities and implement
the necessary techniques to generate more sales
Learning outcome
» Understand the sales process & why people buy
» Value the importance of every customer to your organisation
» Be proactive - Increase the spend of new & existing customers
» Understand customer loyalty & use this to generate more business
» Use follow-up calls as an opportunity to sell additional Products/Services
» Build Rapport with clients & gain their trust
» Improve your questioning & listening skills to establish the needs of your
customers
» Learn Assertiveness skills & techniques
» Handle complaining customers professionally & keep their custom
» Get the most from your customers by setting objectives
» Understand what buying signals are & learn how to spot them
» 'Up sell' and 'Cross sell' the range of Products/Services provided
» Handle objections with enthusiasm and learn techniques to overcome them.
» Choose a range of effective closing techniques
Role play's, Group Discussions and Group Activities are used to maximise participation from every person.
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Ideal for training groups of staff
• Flexible and cost effective training.
• Design a bespoke training program to meet the needs of your staff.
• Training can be held at your premises or a venue of your choice.
• Consultancy and needs analysis available.
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Ideal for individual bookings or small groups (2/3 people)
Open Courses available
• Exceptional Customer Service
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Please contact us to discuss your brief or to make a booking:
• Tel: 0208 445 9625
• Email: info@be-training.co.uk
• Complete a brief enquiry form and we will call you back.