Receptionist Training course, Reception Training course - London, Birmingham, UK.
Receptionist Training course, Reception Training course - London, Birmingham, UK.
Receptionist Training course, Reception Training course - London, Birmingham, UK.
Receptionist Training CourseTelephone Sales Training CourseCustomer Service Training Course

Receptionist Training

                                    

The Receptionist is the 'face' of most organisations and very often the first point of contact for new & existing clients.

                              

The Receptionist Training Course will teach you 'best practice' to ensure you always give an excellent first impression and present a professional & friendly image.

Who should attend       
                              
» Frontline Reception staff communicating Face to Face and by Telephone
» Staff responsible for the maintenance of the Reception area
» Corporate Receptionists
» Cover staff: Receptionists, Administrators and switchboard operators

                                                                       

Learning outcome

                              
    » Manage the Reception area and prioritise a busy workload
    » Stay motivated with a ‘can-do’ attitude
    » Organise meetings & liaise with suppliers                             
    » Make an excellent first impression - Meet and greet internal staff and visitors
    » Present a professional & friendly image
    » Learn Assertiveness skills & techniques
    » Give Exceptional Customer Service - Go the ‘extra mile’ & exceed peoples

       expectations
    » Improve your questioning & listening skills to establish the callers / visitors needs
    » Use techniques to Handle difficult situations (Anger, frustration, aggression)
    » Build rapport and be a Team player
    » Screen calls effectively and use your discretion on the redirection of callers.
    » Handling initial enquiries: (Telephone, face to face & email)
    » Develop and enhance your telephone voice
    » Effective message taking

                              

Role play's, Group Discussions and Group Activities are used to maximise        participation from every person.

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Receptionist Training course, Reception Training course - London, Birmingham, UK.

Ideal for training groups of people (4-20)

                                                                       

Design a Bespoke training course

• Training throughout the UK and Europe

• Train at your premises or a location of your choice. 

                                                                       

Make an Enquiry               

To discuss your brief call 0208 445 9625 or email info@be-training.co.uk

 

Receptionist Training course, Reception Training course - London, Birmingham, UK.

Ideal for individual bookings or small groups (1-3)   

                                                                       

• Course Length: 1 day (9.30am - 4.30pm) 

• Course Price: £275+vat    

• Training Manual & 'Certificate of Attendance' provided.

• Average of 5 delegates per course - This ensures individual needs are met

  and plenty of personal coaching is given.

London                                                    Birmingham

July 10th Places available   July 17th Places available
July 24th Places available   August 21st Places available
August 14th Places available   September 18th Places available
August 28th Places available   October 16th Places available
September 9th Places available      
September 25th Places available      
October 9th Places available      
October 23rd Places available      

                                                                                       

Make an Enquiry                

Call 0208 445 9625 or email info@be-training.co.uk                                   

                                                       

Telephone Skills Training Course

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(c) 2008 Business Enhancement Training Ltd

Business Enhancement Training Ltd, Central House, 1 Ballards Lane, London. N3 1LQ

Tel: 0208 445 9625  |  Email: info@be-training.co.uk