The Receptionist is the 'face' of most organisations and very often the first point of contact for new & existing clients.

The Receptionist Training Course will teach you 'best practice' to ensure you always give an excellent first impression and present a professional & friendly image.

Who should attend       
                              
» Frontline Reception staff communicating Face to Face and by Telephone
» Staff responsible for the maintenance of the Reception area
» Corporate Receptionists
» Cover staff: Receptionists, Administrators and switchboard operators

Learning outcome

                              
    » Manage the Reception area and prioritise a busy workload
    » Stay motivated with a ‘can-do’ attitude
    » Organise meetings & liaise with suppliers                             
    » Make an excellent first impression - Meet and greet internal staff and visitors
    » Present a professional & friendly image
    » Learn Assertiveness skills & techniques
    » Give Exceptional Customer Service - Go the ‘extra mile’ & exceed peoples

       expectations
    » Improve your questioning & listening skills to establish the callers / visitors needs
    » Use techniques to Handle difficult situations (Anger, frustration, aggression)
    » Build rapport and be a Team player
    » Screen calls effectively and use your discretion on the redirection of callers.
    » Handling initial enquiries: (Telephone, face to face & email)
    » Develop and enhance your telephone voice
    » Effective message taking

Role play's, Group Discussions and Group Activities are used to maximise        participation from every person.

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Ideal for training groups of people (4-20)

• Design a Bespoke training course

• Training throughout the UK and Europe

• Train at your premises or a location of your choice. 

Make an Enquiry               

To discuss your brief call 0208 445 9625 or email info@be-training.co.uk

Ideal for individual bookings or small groups (1-3)   

• Course Length: 1 day (9.30am - 4.30pm) 

• Course Price: £275+vat    

• Training Manual & 'Certificate of Attendance' provided.

• Average of 5 delegates per course - This ensures individual needs are met

  and plenty of personal coaching is given.

London                                                    Birmingham

Make an Enquiry                

Call 0208 445 9625 or email info@be-training.co.uk