The Telephone Skills Training course will teach you how to give a professional and friendly image when communicating by Telephone.

Who should attend       

                              

» Staff who have little experience communicating by telephone

» Staff looking to improve their confidence & enhance their general telephone skills.

Learning outcome

                              

» Enhance your confidence when communicating by telephone

» The importance of customer perceptions and relationships

» Make an excellent first impression

» Improve your listening and questioning skills to establish peoples needs

» Communicate with a variety of people

» Use empathy and sympathy with people

» Develop and enhance your telephone voice

» Set objectives, lead the call and achieve the most from every call

» Handle incoming calls and use your discretion on the redirection of callers

» Responsibility, Information and the direction of issues

» Learn positive words, language and statements

» Build rapport and 'mirror' people

» Overcome language barriers - Learn to communicate with a variety of people

» Prepare before making outbound calls

» Enhance your message taking skills

» Assertiveness skills

» Techniques to handle anger, complaints and difficult issues

» Saying "No" to your customers and providing them with alternatives

Role play's, Group Discussions and Group Activities are used to maximise        participation from every person.

Telephone skills training

                                                                      

Ideal for training groups of staff

                                                                       

• Flexible and cost effective Training

• Design a bespoke Telephone skills training program to meet the needs of your staff

• Training can be held at your premises or a venue of your choice.

• Consultancy and needs analysis available

                                                                       

                                                                       

Ideal for individual bookings or small groups (2/3 people)   

                                                                       

• Telephone skills training courses in London and Birmingham.

• Course Length: 1 day (9.30am - 4.30pm) 

• Course Price: £275+vat    

• Training Manual & Certificate provided

• Average of 5 delegates per course - This ensures individual needs are met

  and plenty of personal coaching is given.

London                                                    Birmingham

• September 22nd	Fully Booked	• September 16th	Fully Booked
• September 23rd	Places available	• October 7th	Fully Booked
• October 7th	Places available	• October 14th	Places available
• October 21st	Places available	• November 20th	Places available
• November 13th	Places available	• December 18th	Places available
• November 27th	Places available
• December 11th	Places available

                                                                       

                                                                       

                                                                                 

Please contact us to discuss your brief or to make a booking:

• Tel: 0208 445 9625

• Email: info@be-training.co.uk 

• Complete a brief enquiry form and we will call you back. 

 

Telephone skills training